Improving quality and safety of telephone based delivery of care: teaching telephone consultation skills
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چکیده
منابع مشابه
Improving quality and safety of telephone based delivery of care: teaching telephone consultation skills.
T he opportunity to consult by telephone is now an integral part of any modern patient centred healthcare system. The public values the option of consulting by telephone, citing advantages of quicker access to care, greater convenience, and more choice in the way health care is received. In the United States up to a quarter of all primary care consultations are now conducted over the telephone,...
متن کاملTraining interventions for improving telephone consultation skills in clinicians.
BACKGROUND Since 1879, the year of the first documented medical telephone consultation, the ability to consult by telephone has become an integral part of modern patient-centred healthcare systems. Nowadays, upwards of a quarter of all care consultations are conducted by telephone. Studies have quantified the impact of medical telephone consultation on clinicians' workload and detected the need...
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Introduction: Family-centered education of patients with diabetes mellitus can play an important role in controlling the disease and reducing its complications. Objective: The present study aims to determine the effect of family-based telephone follow-up about self-care in patients with type 2 diabetes mellitus in Uromia. Materials and Methods: The present clinical trial study investigated 60...
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Caring for an individual with an eating disorder is associated with significant burden. Treasure and associates’ Collaborative Care Skills Workshops reduce carer burden and distress through altering maladaptive expressed emotion communication patterns and teaching basic motivational interviewing skills which assist in boosting readiness to change in their loved one. However, due to time or dist...
متن کاملImproving the quality of telephone-delivered health care: a national quality improvement transformation initiative.
BACKGROUND Many Veterans Affairs (VA) primary care (PC) patients prefer telephone-delivered care to other health care delivery modalities. OBJECTIVE To evaluate PC patients' telephone experiences and outcomes before and after a national telephone transformation quality improvement (QI) collaborative. METHODS Cross-sectional surveys were conducted pre- and post-collaborative. We used bivaria...
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ژورنال
عنوان ژورنال: Quality and Safety in Health Care
سال: 2004
ISSN: 1475-3898,1475-3901
DOI: 10.1136/qhc.13.1.2